Privacy Policy
Last Updated: July 2026
Window Doctor Essex is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it and your rights under UK data protection legislation.
Who We Are
Window Doctor Essex provides professional UPVC window and door repairs, lock replacements, misted double glazing replacement, hinge repairs and related property maintenance services throughout Essex.
Information We Collect
When you contact us, request a quotation or use our website, we may collect:
- Your name
- Telephone number
- Email address
- Property address
- Details relating to your enquiry or requested work
- Photographs you choose to send us
- Technical information such as your IP address, browser type and pages visited on our website.
How We Use Your Information
Your information is only used where necessary to:
- Respond to enquiries.
- Provide quotations.
- Carry out repairs or installations.
- Arrange appointments.
- Issue invoices.
- Respond to customer service enquiries.
- Improve our website and services.
- Meet our legal and regulatory obligations.
We will never sell your personal information to third parties.
Legal Basis For Processing
We process personal information under one or more of the following lawful bases:
- Your consent.
- Performance of a contract.
- Compliance with legal obligations.
- Our legitimate business interests.
Sharing Your Information
We only share personal information where necessary to deliver our services, comply with legal obligations or where trusted suppliers assist us in operating our business, such as website hosting, payment processing or accounting services.
All third parties are expected to keep your information secure.
Cookies
Our website may use cookies to improve your browsing experience and help us understand how visitors use our website.
You can control or disable cookies through your browser settings at any time.
Website Analytics
We may use analytics services to monitor website performance, understand visitor behaviour and improve the user experience. These services collect anonymous statistical information and do not identify individual visitors.
How Long We Keep Information
We only retain personal information for as long as necessary to provide our services, comply with legal obligations and resolve any disputes.
Your Rights
You have the right to:
- Request access to your personal information.
- Request corrections.
- Request deletion where appropriate.
- Object to certain processing activities.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with the Information Commissioner’s Office (ICO).
Keeping Your Information Secure
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure or misuse.
Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact Window Doctor Essex using the contact details shown on our website.
We reserve the right to update this Privacy Policy from time to time. Any changes will be published on this page.